How OmniSynx Health works — guides and answers
Plain-language guides to the helpdesk, your rights, file uploads, priorities and everything in between.
Getting started with OmniSynx Health
OmniSynx Health connects patients and doctors with our oncology molecular analysis team. 1. Raise a ticket describing your case or question. 2. Attach files —…
Which files should I upload for molecular analysis?
- Biopsy / histopathology reports (PDF) - Genomic pipeline output: VCF, MAF, FASTQ summaries, expression matrices - Prior treatment history and imaging summaries All file…
Understanding priorities and response times
Set Critical only for time-sensitive treatment-gating decisions.…
What OmniSynx Health does — in plain words
We help people with cancer — and the doctors treating them — understand what modern molecular tests actually mean, using careful computational analysis explained in…
The user agreement (EULA), explained simply
The first time you sign in, OmniSynx Health shows you a short agreement (an End-User License Agreement, or EULA) and asks you to acknowledge it.…
How a ticket works — from question to answer
Every question you send us lives in a ticket: a private, permanent conversation between you and the analysis team. - Attachments: any file type is…
Open a ticket, attach your reports, and our analysis team will explain what your data says — in plain language.
Ask us about your reports