Service levels
| Priority | Target first response |
|---|---|
| Critical | 4 hours |
| High | 8 hours |
| Medium | 24 hours |
| Low | 72 hours |
Set Critical only for time-sensitive treatment-gating decisions.
Understanding priorities and response times
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Open a ticket, attach your reports, and our analysis team will explain what your data says — in plain language.
Ask us about your reports